I was really looking forward to my son having this for our holiday plane trip but sadly two of the items were unuseable. A wipe clean writing book with no felt pen. And an item that was recommended for 6 year old which was not appealing to a 3 year old. Felt like it was therefore very poor value. I received quick replies to my emails stating concern but only resolution provided after a second email was a 5% refund- £1.14!! And there are no snacks included in the packs- I was told this has discontinued.
I had high expectations after reading reviews but unfortunately I’m disappointed with my purchase. The pack is advertised on the website advising that 2 snacks are included. When it arrived there were no snacks in the package. I contacted customer services who stated they are no longer supplying snacks and that they hadn’t updated their website and offered me 5% off my next purchase. This didn’t suffice as I’d paid the price I did based on the pack coming with snacks. I asked to return the item or be provided with an additional item sent FOC to replace the snacks. I received the item today and it’s a cheap yo-yo. I feel this isn’t equivalent to the price of what the snacks would be. Overall, I feel the items included in the pack are not worth the money and I wish I’d just purchased the items myself from a local retail. It’s a shame as I like to support small businesses and I wouldn’t have left this review if a suitable additional item would have been sent. Also the fact I was only offered 5% off my next order and I had to ask for an additional item is disappointing.
We have twin 2 year olds, bought this full kit and the additional plane pal without the pump. Would highly recommend. Easy to inflate (I would definitely get the pump if you don’t already have a manual airbed pump). Our girls slept for the whole 8 hour flight (nighttime flight) and half of the 10hr flight there (morning flight). I even managed to lay down and have a nap across them as we had four seats in a row and the two pillows inbetween mine and my husbands seats. Was also great to provide space for the girls to get closer to the plane’s TV screen And to stop dummies/toys/snacks falling on the floor. I’m so happy I bought this and customer service was great!
My little girl really enjoyed opening the bag, some great little items inside including magazines etc... would/will definitely purchase again.
George absolutely loved his travel bag. We purchased the small bag to try first. He enjoyed playing with the new toys and reading the new books. The treats were perfect too, vegan and allergen free. Will definitely purchase a bigger bag for our next trip. Here he is getting excited to find out what’s inside whilst waiting at the airport.
