Customers rate us 4.9/5 FAQs – KeepEmQuiet

FAQs

What is KeepEmQuiet?

KeepEmQuiet creates the ULTIMATE kids travel entertainment packs. We hand pick every item and each pack is gender, age and length of trip specific. You just pick which one applies to your little one.

How do I contact KeepEmQuiet?

We are available through our contact form , via email: info@keepemquiet.com, or through our online chat feature and on various social media platforms which we will endeavor to respond to as quickly as possible.

What is your address?

Our head office and warehouse are located at Blenheim Terrace, St John's Wood London NW80EB.

Can I suggest items for packs?

YES - please do! Leave a note at checkout with what your little one likes (i.e Peppa Pig, Paw Patrol, Disney, crafts etc) and we will try our best to include - however we can't guarantee and it's stock dependant. 

Do you make 'gender neutral' / unisex versions of your packs?

Yes. Please see the instructions under the title labeled 'Unisex Travel Packs'.

How can I leave feedback?

You can also leave reviews for the products you purchase right here on the site. You can also contact us on our social media platforms or email us.

How can I work with KeepEmQuiet or collaborate?

We are certainly open to collaborations and are actively seeking to work with like-minded brands. Please get in touch via email info@keepemquiet.com and we will discuss the ways we can work together.

Do I have to buy a gift pack for the specific age of my child?

No. If you feel your child would benefit from the items in an age bracket higher than their age (for example you have a 2yr old but feel they are advanced or would prefer a pack designed for older children, it's at your discretion to purchase a 3-5yr pack). Our age titles are ONLY a guide as to what we believe children of that specific age would like. We must stress that if you purchase an older age pack for a younger child, this is entirely at your discretion and parental supervision is ALWAYS advised.

Why do some items in the 2year pack have a 0-3year age restriction on them, surely that's unsafe?

The age brackets for packs are for guide purposes only and are simply our recommendation. Some items have age recommendations for safety - we will include items such as crayons, sticker books, activity packs inside as with parental supervision we feel these are safe. If you wish not to have these in your packs please let us know. Please ALWAYS use parental supervision with any pack you purchase from us, never leave your child alone with any toy or snack - we cannot stress this enough. Please see the About Us section of the site for more information and disclaimers.

How do I send KeepEmQuiet as a gift?

You can go ahead and checkout, then please make sure the desired shipping address and contact name is inputted as the shipping address you intend the pack to go to.

How do Return packs work?

You can add a Return pack to your cart at checkout, a pop-up box will prompt you. The Return pack will contain different items to your original 'outbound' pack, however, some items will be replicated such as PlayDoh and snacks, depending on inventory levels.

If I'm not satisfied can I return my purchase?

You may. Please see our Delivery & Returns section of the site.

How will my parcels be delivered?

We use Royal Mail 1st & 2nd Class services as standard. You will receive your parcel within 1-2 working days of us sending it out if sent via Royal Mail 1st Class or 2-3 working days if sent via Royal Mail 2nd Class - according to Royal Mail. KeepEmQuiet cannot be responsible for delays in postage! Please be aware if you order after 3pm, your order will be sent out the following working day. Orders placed on a weekend or a bank holiday will be sent out the next working day.

Do you ship internationally?

Yes.

 

 

 

 

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