Customers rate us 4.9/5 Delivery & Returns – KeepEmQuiet

Delivery & Returns

Please see below for our delivery rates & times:  

UK
 Delivery Method 
Delivery Cost 
Delivery Time

Royal Mail 1st Class

 

£3.35
1-2 working days
Royal Mail 2nd Class

 

£2.85

2-3 working days

 

For orders larger than 2 items (3 or more) to within the U.K - price will calculate at checkout.

*PLEASE NOTE - please order with plenty of time prior to your trip. We cannot be responsible for delays with Royal Mail delivering, for example, Royal Mail state that 1st Class can sometimes take up to 7 days, we have never had it take this long as it's usually 1-2 working days but if it does arrive later we cannot be held responsible or issue refunds if your package misses you, or if you are out when they try to deliver and subsequently you don't have the pack in time for your trip. These are exceptionally rare cases and the estimated delivery times in the above table are almost always correct. 

EU
Delivery Method 
Delivery Cost 
Delivery Time
Royal Mail International
Price will calculate at checkout
5 to 7 working days

 

 

ROW
Delivery Method 
Delivery Cost 
Delivery Time
Royal Mail International
Price will calculate at checkout
5 to 7  working days

 

For orders larger than 2 items (3 or more) internationally (outside the UK) will be shipped via courier.

 

*Orders received after 3pm on a weekday will be sent out the following business day*

*Please be aware we are unable to ship out packages on days the Post Office is closed - Sunday & Bank Holidays for example, any orders received on those days will be shipped out the next business day*

Returns

We have a 5-day returns policy from when you receive the item, the item (and items within the gift pack) must be in its original unopened packaging for us to consider a refund.

Please email us at info@keepemquiet.com with your full name and order number, then please post the package via recorded delivery (if it's not sent recorded we can't be responsible for the item being lost in transit).

Once we receive the package we will determine if you are eligible for a refund, if so the refund will be sent back to your method of payment.

Please note we cannot be held responsible for delayed delivery, if the item is for example delayed due to Royal Mail or held in a local office and therefore it gets delivered later than you would like we cannot refund for this reason.

We put a great deal of time and effort into your travel packs, every one is hand picked and packed, therefore when returning we charge a 15% restocking fee of the total order. We also cannot refund the shipping cost unless it is the fault of Royal Mail.

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