I was really looking forward to my son having this for our holiday plane trip but sadly two of the items were unuseable. A wipe clean writing book with no felt pen. And an item that was recommended for 6 year old which was not appealing to a 3 year old. Felt like it was therefore very poor value. I received quick replies to my emails stating concern but only resolution provided after a second email was a 5% refund- £1.14!! And there are no snacks included in the packs- I was told this has discontinued.
I had high expectations after reading reviews but unfortunately I’m disappointed with my purchase. The pack is advertised on the website advising that 2 snacks are included. When it arrived there were no snacks in the package. I contacted customer services who stated they are no longer supplying snacks and that they hadn’t updated their website and offered me 5% off my next purchase. This didn’t suffice as I’d paid the price I did based on the pack coming with snacks. I asked to return the item or be provided with an additional item sent FOC to replace the snacks. I received the item today and it’s a cheap yo-yo. I feel this isn’t equivalent to the price of what the snacks would be. Overall, I feel the items included in the pack are not worth the money and I wish I’d just purchased the items myself from a local retail. It’s a shame as I like to support small businesses and I wouldn’t have left this review if a suitable additional item would have been sent. Also the fact I was only offered 5% off my next order and I had to ask for an additional item is disappointing.
We have twin 2 year olds, bought this full kit and the additional plane pal without the pump. Would highly recommend. Easy to i